Why all your SaaS Subscription data should be in a single platform

published on 21 February 2023

Subscription-based models have become increasingly popular. Companies are recognizing the benefits of recurring revenue streams and customer loyalty that comes with subscription services. However, managing a subscription business can be complex, with multiple payments and customer data to keep track of. This is where combining payments, subscriptions, and customer data in a single platform comes into play. In this blog post, we will explore the benefits of this approach and how it can help businesses streamline their operations.

So, what is a subscription business? It's a model in which customers pay a recurring fee to access a product or service. Think of Netflix, Spotify, or Figma. These businesses rely on customer loyalty and repeat business to maintain their revenue stream. But managing a subscription business can be tough, especially when it comes to tracking customer data and managing different subscription levels, payment schedules, and billing cycles.

Here are some of the benefits of this approach:

Simplified Billing

Combining payments and subscriptions in a single platform makes billing a whole lot easier. You can keep track of all your billing cycles and payment schedules in one place. This helps reduce the risk of missed payments, which can lead to lost revenue and unhappy customers.

Better Customer Experience

You can also improve the customer experience. Customers can access their account information, update payment information, and manage their subscription in one place. This helps reduce customer frustration and improve customer loyalty.

Faster Decision Making

Not only that, but combining customer data in a single platform can help businesses gain valuable insights into customer behavior, preferences, and usage patterns. This information can help businesses make more informed decisions about product development, pricing, and marketing.

Enhanced Security

Security is also a huge concern for businesses when it comes to customer data. Businesses can enhance security by reducing the number of touchpoints where customer information is stored. This helps reduce the risk of data breaches and improves customer trust.

Reduced Cost

Businesses can reduce the need for multiple systems and tools. This can help to reduce costs associated with software licensing, maintenance, and support. 

Now that we've discussed the benefits, let's talk about how to implement this approach:

1. Evaluate your needs. Consider the types of payments you accept, the billing cycles you use, and the customer data you need to track. Identify the pain points in your current system and determine how a single platform approach can help address these issues.

2. Choose a platform that best meets your requirements. Some popular options include Stripe, Paddle, Chargebee, Recurly etc. There are many more.

3. Integrations. You will need to integrate your existing systems. This may involve connecting your payment processor and subscription management software. It can be a complex process and may require the assistance of a developer or integration specialist.

4. Customer Migration. Ensure your customers are currectly mapped in the new platform so that the remains unchanged and seamless. A small error in running a migration script can create ripple effects. We recommend doing enough testing on sandbox environment and schedule the transition in advance.

4. Finally, it's important to test and refine your new platform after integrating your systems. Make sure that all payments, subscriptions, and customer data are accurately transferred to the new platform.

Things to Remember

While subscription management platform solve a lot of things, but they also comes with a price. You have to ensure your team learns the new platform and it's baked in your sales and marketing process efficiently.

At Stykite, we've taken an approach that reduces your learning curve and built on the philosophy of speed. In other words, our low-code subscription managaement platform can let you scale to USA or EU in less than 30 mins. And tools are super easy to use such that your product, sales and marketing teams can drive growth and experiments.

Stykite's CRM that brings Customer, Payments and Subcription data together
Stykite's CRM that brings Customer, Payments and Subcription data together

Do let us know what you think at talktous@stykite.com

Or, come talk to us and book a meeting here.